Selected work
Case Study · Esri · 2021
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ArcGIS Hub Site Templates
Redesigning a no-code website builder to work for users at every level of technical proficiency — from civic managers building their first site to power users pushing the platform to its limits.
6 months
scope
Design lead
my role
90%
would renew if editor improved
3
template archetypes defined
Case Study · USCIS · 2024
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Rebuilding Trust at Scale
How repairing the relationship between design and engineering transformed a nationally critical platform — and how I led it.
↓ 50%
defects in QA
↑ 30%
faster onboarding
↓ 20%
CSS payload
95%
developer adoption
↓ 60%
UI inconsistencies